Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

Auto-Renewal & Billing
By selecting a subscription at checkout, you authorize Rhóms to automatically charge the payment method on file at the stated interval (e.g., every 30 days) until you cancel. The renewal amount and cadence are shown in the cart, checkout, and order confirmation.

Trial Period & Cancellation
The first 30 days of your subscription serve as a trial period. You may cancel any time before your next billing date to avoid further charges. Cancellations can be made via our portal at https://account.rhoms.com (quickest way) or by emailing info@rhoms.com with the subject “Cancel Subscription” from your order email. Cancellations take effect for future renewals.

Finality of Renewals
Please note: Renewal orders become final once processing has begun (i.e., once payment has been charged and fulfillment initiated). At that stage, renewals cannot be cancelled or refunded, though you can still cancel future cycles.

Returns for Subscription Orders
If a delivered subscription order is eligible under our Returns & Refunds Policy, contact us first for return authorization. Unauthorized returns will not be accepted.

Failed Payments
If a renewal payment fails, we may attempt to re-charge your card and/or contact you to update the payment method. We may pause or cancel your subscription if payment cannot be completed.

Policy Acceptance
By purchasing a subscription, you acknowledge this Subscription Policy, our Terms of Service, and Returns & Refunds Policy.