Refund policy

Rhóms™ Returns & Refunds Policy

At Rhóms™, we are committed to providing a seamless shopping experience and ensuring your satisfaction with our products. To reflect our dedication, we proudly offer a money-back guarantee on all Rhóms™ products.

Money-Back Guarantee

If you are not satisfied with your Rhóms™ purchase, you are eligible for a full refund after 30 days of receiving your order (see Return Conditions below).

Subscription Renewals

For convenience, the subscription option is pre-selected by default on product pages. Customers are informed at checkout that by leaving this option selected, they are agreeing to automatic renewals at the stated interval. Customers who prefer a one-time purchase may deselect the subscription option before adding the item to their cart.

By completing checkout with the subscription option selected, you agree that your order will automatically renew until cancelled. Subscription renewal charges are final once processing has begun and are not eligible for cancellation or refund.

You may cancel any time before your next billing date to avoid further charges.

Shipping Protection Policy

If you selected Shipping Protection at checkout, you are eligible for a full refund or free replacement if your order does not arrive within 45 days of purchase.

  • Orders lost or misplaced by USPS or other carriers are only eligible if Shipping Protection was selected.

Return Process

To initiate a return, please email info@rhoms.com with the subject line:
URGENT: Return/Warranty Claim – [Your Order Number]

Our team will provide detailed instructions and the correct return address. All returns must be authorized in advance. Unauthorized returns will not be accepted.

Return Conditions / Eligibility

  • Products must be returned in original packaging with proof of purchase.

  • Opened or used products will be evaluated upon receipt.

  • Customers must use the product for a minimum of 30 days before returning, as results are gradual.

  • Customers are responsible for return shipping costs, except in cases of incorrect or damaged items.

Missing Items Policy

Missing small items (e.g., instructions, applicators) do not qualify for a full return. Please email us and we’ll promptly resend the missing items.

Refund Processing

  • Once a return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds are processed within 5–7 business days and credited to your original payment method.

Exceptions

  • Orders not received due to external factors (e.g., customs delays, natural disasters, global disruptions) are ineligible for refunds.

  • Items returned without authorization will not be accepted.

Damaged or Incorrect Items

If your product arrives damaged or incorrect, please contact info@rhoms.com immediately with photos. We will arrange a free replacement. (Please note: exterior box damage during transit is not covered.)

Allergy Refund Policy

If you experience an allergic reaction, contact us with proof (photos or doctor’s note). We prioritize your safety and will issue a refund accordingly.

Non-Delivery Policy

  • If Shipping Protection was selected: eligible for refund or replacement after 45 days.

  • Without Shipping Protection: eligible after 60 days.

  • Orders marked “Delivered” by the carrier are not eligible for non-delivery refunds unless Shipping Protection was selected. For suspected theft or misdelivery, please contact your local carrier.

Contact Us

For questions or support, email info@rhoms.com.
Our team will respond within 3 business days.

Important:
By purchasing from Rhóms™, you agree to this Returns & Refunds Policy, as well as our Terms of Service and Subscription Policy.