Shipping policy

At Rhoms, we are committed to delivering our diverse range of quality products to you efficiently and reliably. Below are the details about our shipping process:

Order Processing and Dispatch: Our dedicated team works diligently to process and dispatch your order as quickly as possible. We strive to complete our processing, which includes a quality check, typically within 12 to 48 hours. Our aim is to have your Rhoms products on their way to you swiftly.

Estimated Delivery Time: After your order has been dispatched, the estimated transit time is 4 to 10 business days, depending on your location. Please take into account any holidays that might affect delivery times.

High Demand Considerations (Especially During Holidays): Please note that during peak demand periods, especially around holidays, delivery times may be slightly longer. We suggest ordering in advance to ensure your items arrive when needed.

Order Tracking: You will receive a confirmation email with a tracking ID and a link to track your package once your order is processed and dispatched. Tracking information may take a few days to become available.

Accuracy of Shipping Address: It’s essential to provide an accurate shipping address with your order. If you find any errors in the address, please contact us immediately at info@rhoms.com. Please be aware that changes to the shipping address may be limited once an order is in processing.

Returns: For returns, please note that the cost of shipping the item back to Rhoms is the responsibility of the customer, unless the product is defective. For more detailed information, please refer to our Return Policy.

Lost or Stolen Packages: If the tracking information shows your package has been delivered but you have not received it, we recommend contacting the shipping carrier with your tracking details. For further assistance or inquiries, please reach out to us at info@rhoms.com.

Summary: Considering both the processing time (12-48 hours) and the estimated shipping time (4-7 business days), you can anticipate when your Rhoms products will arrive. If you have any questions or need assistance with your order, please do not hesitate to contact us at info@rhoms.com.